Required skills

analytical skills to evaluate test results of application layer solutions

communication skills to

interact with enterprise personnel customers and other contractors while maintaining a customer focus and consideration of customer needs

liaise with internal and external personnel on technical and operational matters

literacy skills to

prepare reports given a specific format

read and interpret technical documentation software and hardware manuals specifications and relevant enterprise policy

numeracy skills to take and analyse measurements

PC skills to use a word processor to translate enterprise and technology issues into system requirements

planning and organisational skills to

manage and prioritise own work

organise testing and deployment of application layer solutions

problem solving skills to resolve logistics problems

safety awareness skills to follow all related occupational health and safety OHS requirements and work practices

task management skills to work systematically with required attention to detail and adherence to project requirements

technical skills to

develop application architecture solution specifications

manage deployment of application layer solutions

manage transition to operation activities

provide complex input network design requirements

Required knowledge

installation failure procedures

legislation codes of practice and other formal agreements that directly impact on activity

manage change

new applications layer solutions

software and hardware resources

specific OHS requirements that impact on activity in terms of safety of self and public safety

system integration techniques

test management scheduling

tuning activities to maintain currency

use of forecasting demand data

use of test management tools

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

produce a test management schedule for the testing process of the application product

develop application architecture solution specifications using an industry process

produce software deployment mapping and version control

analyse test results of application layer solutions

prepare evidence for customer acceptance and certification

prepare an installation failures procedure

manage ongoing monitoring activities

produce tuning activities

produce a capacity plan predicting the infrastructure resources needed

Context of and specific resources for assessment

Assessment must ensure

site where the management of application layer solutions may be conducted

software tools currently used in industry

vendor products specifications equipment and enterprise policy required for the activity

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the candidate managing the deployment of application layer solutions

direct observation of the candidate performing a systematic approach to test and analysis of complex issues arising

review of performance evaluation tests software deployment mapping plans and evidence for customer acceptance prepared by the candidate

oral or written questioning of the candidate to assess required knowledge

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

ICTTENA Manage voice data and internet protocol network solutions

ICTTEN7224A Manage voice, data and internet protocol network solutions.

Aboriginal people and other people from a nonEnglish speaking background may have second language issues

Access must be provided to appropriate learning and assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the oral communication skill level and language and literacy capacity of the candidate and the work being performed

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge Questioning techniques should not require language literacy and numeracy skills beyond those required in this unit of competency

Where applicable physical resources should include equipment modified for people with special needs

Requirements for applications layer solutions may include:

New applications layer solutions may include:

Forecasting demand data may be:

Integration of new solutions may include:

Test management schedule may include:

Industry process may include:

Integration document software may include:

Performance evaluation tests may include:

Transition to operation activities include:

Change implementation plan may include:

Monitoring activities may include:

Tuning activities may include: